FAQs – Golde

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Check out our [FAQs](/content/pages/faqs "FAQs"/index.html) page or contact us at support@golde.co.

Frequently Asked Questions

Don’t see your question answered here? Email us at support@golde.co and we’ll be in touch!

Orders

Holiday Shipping Deadlines

Ground shipping (5-7 business days): Order by Dec 15th

Expedited shipping (2 business days): Order by Dec 18th

The product I ordered is on pre-order. What happens next?

When an item is out of stock and we have an expected restock date, it will be available to purchase on pre-order. Pre-order estimated shipping times are listed on the product page. Pre-orders ship in the order received and when all items are in stock. We’ll send a confirmation email when your pre-order is heading your way!

If you have any questions about the status of your pre-order, please reach out to us at support@golde.co

How do I use a promo code?

There is a field to enter a promo code at checkout. Please note: since subscription orders already include a 10% discount, they are not eligible for additional discounts or promotional offers.

Can I edit or cancel my order once placed?

Due to the quick processing time of orders at our fulfillment center, we cannot guarantee an order can be edited once placed. Email support@golde.co and we’ll do our best!

How do I manage my subscription?

With a subscription, product(s) is delivered on your schedule (every 4, 6 or 12 weeks) with 10% off and free shipping on each order.

Skip, pause, or cancel anytime by logging into your account here: [https://golde.co/apps/retextion#/login](/content/account/login?return_url=%2Faccount "https://golde.co/account/login?return_url=%2Faccount"/index.html)

Please note: You cannot edit a subscription order once it has processed. If you need to change the address, cancel or modify, please do so a few days before your next charge date. You'll receive an email and/or text message 5 days prior to every shipment, and can also view upcoming charge dates in your account.

Do you offer gift cards?

We offer digital gift cards in $25, $50 or $100 increments. When purchasing a gift card you will receive the order confirmation via email, and can then send the gift card to the intended recipient. Shop digital gift cards here.

Can I add a gift note to my order? What about a gift receipt?

We are not able to offer gift notes at this time. So sorry for any disappointment!

We do not include pricing information in our shipments, so no worries about a gift receipt!

Shipping & Returns

What is your return policy?

Due to the nature of our products, we aren't able to accept returns. If you aren’t satisfied with a product, email us at support@golde.co and we can chat through your options!

How long will my order take to ship?

Orders are processed within 1-3 business days (we do not ship on weekends or holidays). Orders placed over the weekend will be processed within 1-3 business days from the following Monday.

Orders are shipped with ground shipping (5-7 business days) via UPS or USPS or expedited shipping (2 business days) via FedEx, based on the shipping method selected during checkout. Tracking information will be emailed once an order has shipped.

If you have any questions about the status of your order, please reach out to us at support@golde.co.

Do you offer free shipping?

Yes! We offer free ground shipping (5-7 business days) on orders over $60. Your order total is calculated before taxes and after discounts are applied.

Do you offer expedited shipping?

We offer Fedex 2-day shipping for $25.99. Please note: there is a 1-3 business day processing window for all orders, including those with expedited shipping. This option only expedites the time with the shipping carrier.

Do you offer international shipping?

At this time, we're only able to ship to customers within the US. However, we hope to offer Golde products internationally in the future and will definitely keep our community updated!

There was an issue with my delivery. What should I do?

Reach out to us at support@golde.co with the details! Please note, we don’t offer refunds for shipping delays, incorrectly provided addresses, or packages marked delivered but not received.

If your order is marked "delivered" but the package hasn’t arrived yet, we recommend waiting 48 hours as sometimes the tracking is inaccurate and updated in advance. If your package still has not arrived after 48 hours, we recommend checking with your local mail carrier before emailing.

If your order arrives damaged, please reach out to support@golde.co with a photo of the broken/damaged item and we can process a replacement order for you.

Products

Are your products safe for pregnancy?

We always recommend consulting with your doctor or a healthcare professional before adding a new supplement to your routine. This is the best way to determine which products might be the best fit for your specific needs!

Are your products organic?

Our products are made with certified organic ingredients whenever possible. For more information, please review the ingredient list on each product page.

Are your products vegan?

Yes, all of our products are 100% vegan friendly and cruelty-free.

Where can I find the nutrition facts?

All supplement facts and ingredient lists are available on each individual product page.

Why do you include natural flavors in some of your products?

We include natural flavors to add a consistent and delicious flavor to our products while keeping them at an affordable price point! All of our natural flavors originate from plant sources and are approved for use in regulation with the FDA.

Do you have samples?

As a small company we’re not able to offer samples at this time! If you have a question about the product, please send a note to support@golde.co.

How much turmeric is in your Superfood Latte Blends?

There are 380mg of turmeric per serving, which is about 10% by weight of the latte blend. Our Latte Blends also contain: organic coconut milk powder, organic cinnamon, organic ginger, organic cardamom, and organic black pepper. Our serving size is 2 tsp. There are 30 servings in a bag.

Tell me about your matcha. Where do you source it?

Our Matcha is ceremonial grade and sourced from Uji, Japan. It is organically grown and certified radiation-free and heavy metal-free. It's also vegan, gluten-free, & non-GMO.

How much caffeine is in your matcha products?

Our Pure Matcha contains about 60mg of caffeine per serving of 1 tsp. Our Matcha Turmeric Latte Blend contains about 13.5mg of caffeine per serving of 2 tsp.

Tell me about your cacao. Where do you source it?

Our raw cacao powder is sourced from the Dominican Republic, the Netherlands, or Peru, depending on availability. It is certified organic, kosher, non-GMO, fermented and naturally gluten-free.

I have allergies to nuts and wheat. Can you guarantee that your products are allergen free?

Our Clean Greens Face Mask and Papaya Bright Face Mask are produced in an allergen-free facility.

Our Pure Matcha is free of nuts and gluten, and completely allergen-friendly.

While all of our other products are gluten free, they are packaged in a facility where there is potential for cross contamination. If you're extra sensitive to gluten or celiac, please keep that in mind.

Do your products provide inflammatory support?

We have had many customers use our [Superfood Latte Blends](/content/collections/lattes "Lattes"/index.html) specifically for their anti-inflammatory benefits, thanks to the superfood: [turmeric](/content/products/golde-turmeric-powder "Original Turmeric Latte Blend"/index.html). We have heard of benefits for everything from muscle soreness to balancing inflammation in the digestive system.

General

How can I get in touch with Golde?

Reach out to us anytime at support@golde.co - we love hearing from you!

Where can I manage my subscription?

Can I sell Golde products at my store or website?

We’d love to chat! Shoot us a note at sales@golde.co to connect with our sales team.

Where is Golde sold in person?

We partner with a number of small and large businesses across the United States. Check here for all the locations.

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